Frequently Asked Question

Caflon USA

What is Caflon USA?

Caflon USA is the American division of Caflon, a global leader in ear-piercing technology and jewelry. We provide high-quality, safe, and affordable piercing systems, studs, and accessories designed for professional use. Our mission is to empower businesses and piercers with reliable tools that meet the highest standards of quality and hygiene.

Are Caflon USA’s products suitable for professional use?

Yes, all Caflon USA products are designed and manufactured for professional use. We follow stringent safety standards, ensuring our products deliver consistent performance and reliability for piercers.

Can individual customers purchase from Caflon USA?

While our primary focus is on serving professional piercers, businesses, and distributors, individuals may purchase some products, such as aftercare solutions or replacement studs, directly from our online stores. However, piercing devices are restricted to trained professionals only.

Does Caflon USA offer product warranties?

Yes, we stand behind the quality of our products. Specific warranty details vary by product category. For more information, please contact us at sales@caflonusa.com.

Piercing Devices

What makes Caflon piercing devices unique?

Caflon piercing devices are engineered for precision and ease of use. They are designed to minimize discomfort while ensuring accurate piercings every time. Our devices are lightweight, durable, and made with medical-grade materials that meet international safety standards.

Are Caflon piercing devices sterilized?

Yes, all Caflon piercing devices and associated parts are sterilized before packaging. This ensures optimal hygiene and safety during the piercing process.

Can I use Caflon devices for piercing other body parts?

Caflon piercing devices are specifically designed for ear piercings. Using them for other body parts is not recommended and may void the warranty.

Is training required to use Caflon piercing devices?

Yes, Caflon recommends that all users undergo professional training to ensure safe and effective use of our piercing devices. We offer training programs to equip users with the necessary skills and knowledge.

Studs and Jewelry

What materials are Caflon studs made from?

Our studs are crafted from premium materials, including:

  1. Surgical-grade stainless steel: Highly durable and hypoallergenic.
  2. 24k gold-plated options: For a luxurious finish.
  3. Titanium: Lightweight, corrosion-resistant, and perfect for sensitive skin.
Do Caflon studs come in different sizes and designs?

Yes, we offer a wide variety of sizes and designs to suit every preference. Our collections include:

  • Bezel: Simple, elegant designs with a smooth finish.
  • Clawset: Stylish studs with prong settings.
  • Cubic Zirconia: Sparkling stones for a dazzling effect.
  • Shapes & Shapelites: Unique and creative shapes for personalized style.
  • Traditional: Classic designs that never go out of style.
  • Large Styles: Statement pieces for bold looks.
  • Pearls: Timeless elegance for a sophisticated touch.
Are Caflon studs hypoallergenic?

All of our studs are designed to be hypoallergenic, with options ranging from 24K gold to titanium. These studs are ideal for customers with sensitive skin or allergies.

How do I choose the right studs for my needs?

Consider factors such as the wearer’s skin sensitivity, desired style, and purpose of the piercing (e.g., initial piercing or everyday wear). Our customer support team can also guide you in making the best selection.

What are birthstone studs, and how are they categorized?

Birthstone studs are earrings featuring gemstones or crystal colors that correspond to each month’s birthstone. These are popular as meaningful and personalized gifts. Caflon USA offers birthstone studs in Bezel and Clawset styles for both regular and mini sizes.

Can I purchase birthstone studs for any month?

Yes, Caflon USA offers birthstone studs for all twelve months of the year, in both Bezel and Clawset styles. You can also choose from assorted packs or special designs, such as rainbow crystal and cubic zirconia options.

What is the difference between Bezel and Clawset studs?
  • Bezel Studs: Feature a smooth, rounded edge that securely holds the stone in place, offering a sleek and modern look.
  • Clawset Studs: Use a claw-style setting to emphasize the stone’s brilliance, creating a more traditional and elegant appearance.
Do the birthstone studs come in different sizes?
  • Yes, our birthstone studs are available in regular and mini sizes to accommodate different preferences and age groups.
Are there options for larger or more prominent stud designs?

Absolutely!

Our Large Styles collection features striking and bold designs, including larger birthstone and cubic zirconia studs. These are perfect for making a statement.

How do I choose the right stud design?

Choosing the right design depends on the wearer’s style, occasion, and skin sensitivity. For a subtle, everyday look, consider Traditional or Bezel studs. For special occasions, Large Styles or Clawset studs make excellent choices. Consult our customer service team for personalized recommendations.

Are pearl studs suitable for first-time piercings?

Pearl studs are generally recommended for healed piercings due to their delicate nature. For first-time piercings, we recommend using studs made of surgical-grade stainless steel or titanium to promote healing.

How should I care for my birthstone studs?

To maintain the brilliance of your studs:

  1. Clean them gently with a soft cloth and avoid harsh chemicals.
  2. Store them in a dry, cool place, preferably in separate compartments to avoid scratching.
  3. Follow proper aftercare instructions, especially for new piercings.

For further assistance, contact Caflon USA at sales@caflonusa.com or call (310) 871-7981.

Can I order customized ear studs from Caflon USA?

At Caflon USA, we currently offer an extensive range of high-quality ear studs in various designs, materials, and finishes to suit diverse preferences. While we do not provide fully customized ear studs, our collection is crafted to offer styles and options that cater to both personal and professional needs.

However, for larger orders, we may be able to make exceptions and offer ear studs tailored to your specifications. Please note that the order needs to be substantial in quantity to accommodate customized requests. Feel free to explore our catalog or contact us for further guidance in selecting the perfect studs for your needs.

Piercing Aftercare

What aftercare solution does Caflon recommend?

Caflon recommends using our specially formulated Ear Care Solution to clean and maintain new piercings. This solution is gentle yet effective in preventing infection and promoting healing.

How often should I clean my piercing?

Clean your piercing at least twice daily using a cotton swab or pad soaked in our aftercare solution. Avoid over-cleaning, as it may irritate the piercing site.

What is the typical healing time for a piercing?

Healing times vary depending on the location:

  • Earlobes: 6-8 weeks.
  • Cartilage: 12-16 weeks or longer.

Ensure that earrings are not removed during the healing process to avoid closure or infection.

What should I do if my piercing becomes red or swollen?

If you experience redness or swelling:

  1. Continue cleaning the area with Caflon’s aftercare solution.
  2. Avoid touching or rotating the earrings unnecessarily.
  3. Consult a healthcare professional if symptoms persist.

Orders and Shipping

How can I place an order?

Orders can be placed directly through our online store, by phone at (310) 871-7981, or via email at sales@caflonusa.com.

For large or wholesale orders, please contact us for assistance.

What are the available shipping options?

We offer standard and expedited shipping options across the United States, Canada and South America. Shipping charges and estimated delivery times will be displayed at checkout at our online store.

How do I track my order?

After your order ships, you will receive an email with a tracking number. Use this number to monitor your package’s delivery status.

Can I change my shipping address after placing an order?

Address changes are possible if the order has not yet shipped. Contact us immediately at (310) 871-7981 for assistance.

Returns and Cancellations

What is your return policy?

Returns are accepted within 30 days of purchase, provided the items are unopened, unused, and in their original packaging. For more details, refer to our Return & Cancllation Policy.

How do I cancel my order?

Orders can be canceled within 24 hours of placement if they have not been shipped. Contact our team promptly at sales@caflonusa.com or call (310) 871-9781.

Can I exchange a product?

We do not offer direct exchanges. Instead, you can return the item (if eligible) and place a new order for the desired product.

Training Modules

What training does Caflon USA offer?

We provide comprehensive training for professional piercers, covering:

  • Proper use of Caflon piercing devices.
  • Hygiene and sterilization protocols.
  • Best practices for client care and aftercare.
Is training available online?

Yes, we offer both in-person and online training modules to suit your schedule and location.

Do I receive certification after completing training?

Yes, participants receive an official Caflon certification upon successful completion of the training program.

Policies and Legal

Where can I find your Terms & Conditions?

You can view our Terms & Conditions page on the website for details about our policies and practices.

What is your Privacy Policy?

Our Privacy Policy outlines how we collect, use, and protect your data in compliance with U.S. privacy laws.

Are Caflon products compliant with U.S. regulations?

Yes, all Caflon products meet relevant U.S. safety and quality standards, including FDA compliance for piercing devices.

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Team, Caflon USA.